Support
Need help with ScanDue? Find answers below or reach out to us directly.
Contact Us
For bug reports, feature requests, or any questions, email us at:
support@tuanhoang.devWe typically respond within 1–2 business days.
Frequently Asked Questions
How many scans do I get for free?
Free users get 10 scans per month. Upgrade to ScanDue Pro for unlimited scans.
What documents can I scan?
ScanDue works with any document that has a visible expiry or expiration date — passports, visas, driver's licenses, warranties, insurance cards, subscriptions, gift cards, food packaging, and more.
Does ScanDue store my images?
No. Images are sent to our server only for AI processing and are immediately discarded. We never store your photos.
How do I set a reminder?
After adding an event, tap on it and choose 'Add Reminder'. You can set reminders days, weeks, or months in advance.
Can I export events to my calendar?
Yes. Tap any event and select 'Export to Calendar' to add it to your device's default calendar app.
How do I cancel my Pro subscription?
On iOS: go to Settings → Apple ID → Subscriptions → ScanDue Pro → Cancel. On Android: open Google Play → Subscriptions → ScanDue Pro → Cancel.
I switched phones — how do I restore my subscription?
Open ScanDue → Settings → Restore Purchases. Your Pro subscription will be restored automatically.
The AI extracted the wrong date — what do I do?
You can manually edit the date after scanning. Tap the date field and enter the correct date.
Is my data backed up?
All events are stored locally on your device. We recommend enabling iCloud or Google Drive backup on your device to keep your data safe.